Find your calling at Mercy!

The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.

Position Details:

Qualifications:

 

Education: High school diploma or equivalent.

 

Skills, Knowledge and Abilities: 

 

•    Strong verbal and written communication skills.

•    Proficiency in basic computer skills, including data entry and word processing.

•    Excellent customer service skills.

•    Accuracy and attention to detail.

•    Ability to maintain confidentiality and follow privacy policy/procedure.

•    Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.

•    Attend and complete Clinic Core Front Desk Training post-hire. 

 

Physical Requirements:

 

•    Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.

•    Position requires standing and walking during each shift.

•    Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

 

Preferred Qualifications:

 

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.