Find your calling at Mercy!

Overview
Primary Function Manages the relationships between MTS and external vendors Administers the contracts with hardware and software vendors Collects information about external marketplace (not limited to technology) and serves as a resource on this knowledge to the organization Provides information and advice about technology vendors, offerings, and options May interact with vendor to resolve escalated problems and plan for future releases of software

Position Details:

Education: Bachelor's degree in related field, specialized training, or equivalent work experience.

Experience: Five (5) years of relevant technical or business work experience.

Additional Requirements: Detailed understanding of project management and software development life cycles

Key Capabilities
Studies vendor products to determine those that best meet organizational needs

Presents information to management resulting in purchase and installation of hardware/software

Resolves problems with new and existing equipment

Represents/sells a variety of services, programs, capabilities, and products

May perform more-complex negotiations with potential adverse impact with established vendors


Career Level Characteristics
Proficiently applies IT methods, professional knowledge and Mercy standards and practices to complex tasks and situations

Intuitively grasps familiar, stable system performance situations

Responds to unfamiliar, undefined, unexpected, or unstable situations with the professionally prescribed standard response

Effective in relationships with business partners, professional peers, and other team members

Coaches less experienced IT professionals

Operates under general direction


Career Level Dimensions
Problem Solving/Resolution
Responds to unfamiliar, undefined, unexpected, or unstable situations with the professionally prescribed standard response. Uses standard analytical tools and rules to determine root cause and resolve the broad range of common system or application problems

Business Acumen
Has in-depth knowledge of the business and consults with business partners to attain results

Interpersonal Interactions
Influence = Influences others in favor of a product, service, or point of view through an intentionally structured exchange of facts and/or demonstration

Project Management
Works with project manager to develop realistic work estimates, financial budgets & project schedules. Reviews project deliverables for accuracy and provide assistance and mentoring to others

Resource Estimation
Estimates resources requirements for medium-sized, straight-forward projects

Customer Relationship Management
Accountable for addressing customer needs through individual action or with a 'warm handoff'

Proactively seeks improved relationships with customers and identifies business needs that require single-department, complex solutions

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.