Strategic Operations Intern (Summer 2027 - Masters Degree)

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

 

Job Description

Internship Program Overview 
At ServiceNow, we’re looking for students who want to learn, grow, and take a giant step early in their careers, all while making a giant impact. We offer 12-week summer internship opportunities  across various business functions.     

Interns will participate in executive speaker series, career development workshops, philanthropic efforts, and team-building activities. Additionally, interns will have access to online learnings and a dedicated summer coach to further grow their careers with us.    

If you want to make work, work better, we want you. To learn more, check out our Early Career Page!    

Team Overview 
ServiceNow’s Strategic Operations Group is focused on high-impact strategies that support growth and our rapidly increasing scale. We work cross-functionally with senior leaders across the business on projects that impact the business, including top-line growth, internal operational initiatives, and other strategic initiatives. 

We are looking for Masters interns to join us in summer 2025. You will work closely with other team members and stakeholders to accelerate our impact and directly contribute to our overall business strategy. This is an excellent opportunity if you are looking to get a taste of strategy, planning, and operations at a high-growth enterprise software company. 
 
You will work in one or more of the following areas: 

• Strategic initiatives (scoping, framing, executing) 
• Business planning and operations 
• Budgeting and long-term financial planning/forecasting 
• Design and drive strategic programs 
• Customer and partner engagements 

Role Responsibilities May Include: 

• Help develop strategic market/product line business plans and marketing programs to support sales in designated market segments, identifies volume and strategic customers and develop partnerships 
• Structure complex problems, develop hypotheses, conduct analyses and suggest recommendations through a data-driven process
• Collect and analyze large datasets and summarize insights
• Develop compelling recommendations, communicated in high-quality output
• Support teams to identify opportunities, unlock productivity and accelerate execution
• Analyze market data to identify trends/opportunities, develop strategic direction from market data, and creates compelling market analysis presentations 

 

Qualifications

• Currently enrolled in an accredited university as a full-time student pursuing a Masters degree, returning for a final term, or year, following the summer internship.
  • Degree focus in Business, Corporate Strategy, Business Development, Finance, or related field 
  • Graduating May 2028 or later 
  • Able to commit to a 12-week internship in summer 2027 (May-August, or June-September).  
• Years of experience: 0-3 years - not to exceed 3 years of relevant work experience
• Prior work experience within Consulting, Investment Banking, Corporate Strategy, Business Development / M&A and Finance, preferred
• High level skills with Excel (modeling, analysis, etc.) and PowerPoint presentation, is a must
• Expertise and/or strong interest in the enterprise software/ SaaS industry is a plus.  
• Strong prioritization skills and the discipline to focus on high-impact activities.   
• Exceptional problem-solving and analytical skills and a proven process of data-validated, hypothesis-driven, experiment-tested decisions   
• Experience driving (and solving) complex high-profile programs.
• Experience presenting complex information to a variety of audiences.
• Experience with business operations.
• Top-notch written and oral communication skills.  

To Stand out: In the "Hiring Manager Notes" list which qualifications align best with you and confirm your 0-3 years of relevant work experience

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $33.87 - $43.40, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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