Client Services Representative

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.

PAML a Labcorp company is seeking a Customer Service Representative to join our team in the Spokane Valley, WA.

Work Schedule: Monday - Friday 8:30 am to 5:00 pm overtime and rotating weekends may be required

Job Responsibilities

• Maintain understanding of lab operations across departments
• Act as liaison between technical staff, medical professionals/pathologists, clients, and patients
• Communicate with professionalism and courtesy to external and internal customers
• Work in multiple applications to research complex issues and questions.
• Inquire, clarify, and confirm customer needs to provide timely and understandable solutions
• Resolve routine customer requests regarding products or services via inbound calls, outbound calls, or email, using internal systems
• Provide customer education and information as needed to prevent recurring issues
• Communicate critical sample issues and results within established timeframes
• Review test forms for accuracy and resolve any discrepancies as per standard operating procedures
• Maintain accurate records and CRM data in compliance with HIPAA regulations.
• Meet productivity, quality, and service standards
• Participate in activities designed to improve customer satisfaction and business performance

Minimum Qualifications

• High School Diploma or GED equivalent
• 3 or more months’ experience in a customer service role

Preferred Qualifications

• 1 or more years’ experience working in a contact center or call center environment
• 6 or more months’ experience in the healthcare industry such as a physician's office, hospital, or anatomic pathology/laboratory

Additional Job Standards

• Proficient with Microsoft Office programs 
• Experience with laboratory and/or customer service software (e.g., Salesforce, Verint, CRM, Laboratory Information Systems, Smartsheet)
• Self-motivated and able to learn/apply new processes and systems.
• Possess a high level of professionalism and strong customer service orientation
• Well-developed verbal/written communication with active listening skills.
• Work independently as well as able to collaborate effectively within a team environment
• Consistent attention to detail with emphasis on organization, prioritization, and multitasking
• Ability to work in a fast-paced production environment and meet established turn-around times
• Flexible and responsive to changing priorities and workloads
• Ability to handle the physical requirements of the position
• Ability to work overtime or other shifts depending on business needs

At PAML a Labcorp company we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health.

Pay Range: $21.00 - $28.00 per hour

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. 

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here careers.labcorp.com/benefits. 

If you are passionate about helping people and have a drive for service, then PAML could be a great next career step! Join us and discover a path filled with opportunities for growth, continuous learning, professional challenges, and the chance to truly make a difference. Apply today!

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. 

We encourage all to apply

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Candidate_Accommodations@labcorp.com. For more information about how we collect and store your personal data, please see our Privacy Statement.