Guest Service Manager (Arabic Speaking)
Accor · Pa Tong, จ.ภูเก็ต, Thailand
What the posting says
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- Employment typeStated
- Full time
- ExperienceStated
- 2-5 years
Not mentioned in this posting
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- PayNot mentioned
- The posting does not say
- Work arrangementNot mentioned
- The posting does not say
- ShiftNot mentioned
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- EducationNot mentioned
- The posting does not say
- Visa sponsorshipNot mentioned
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Requirements, each with its sentence from the posting
These are the employer’s words. The index does not judge whether you meet them.
- Excelrequired
Proficiency in Excel, PowerPoint, and Microsoft Word
from the posting - PowerPointrequired
Proficiency in Excel, PowerPoint, and Microsoft Word
from the posting - Microsoft Wordrequired
Proficiency in Excel, PowerPoint, and Microsoft Word
from the posting - Opera systemrequired
hospitality software (Opera system)
from the posting - Arabicrequired
Excellent command of both Arabic and English (listening, speaking, reading, and writing)
from the posting - Englishrequired
Excellent command of both Arabic and English (listening, speaking, reading, and writing)
from the posting - Staff training and schedulingrequired
Hiring and training staff in matters of professional conduct,and ensuring that there is enough staff
from the posting - Guest complaint resolutionrequired
Resolve guest concerns quickly, professionally, and with care
from the posting - Room inventory and yield managementrequired
Monitor room inventory, occupancy, and yield management
from the posting - Front desk experience as Guest Service Managerpreferred
A minimum of 2-5 years' front desk experience as a Guest Service Manager is preferred
from the posting
Read the full posting as the employer wrote it
Company Description
Avista Hideaway Phuket Patong – M Gallery Collection
Discover a sanctuary of serenity with forest and sea views at this boutique Accor luxury resort in Phuket. Nestled among lush hills above Patong Beach, Avista Hideaway Phuket Patong – MGallery Collection is designed for couples and families seeking serenity in nature.
Resort Overview
- Style: The resort offers Pool Villas and Pool Access Rooms among 150 Thai-inspired accommodations cascading through landscaped gardens.
- Location: 39/9 Muen Ngern Road, Patong District, Amphur Kathu, 83150 Phuket, Thailand
- Rooms: 150 spaces with mountain, pool, or sea views; select suites include direct pool access or private terrace whirlpools.
Amenities & Highlights
- Experience one of the best Phuket hotels featuring three pools, each with a swim-up bar,
- A spa with outdoor cabanas,
- Complimentary wellness activities, rooftop mini-golf, games room, kids club, a 24-hour gym
- A complimentary shuttle bus to Patong Beach, just a five-minute drive.
Job Description
•Ensuring that the check-in and check-out process runs as smoothly as possible and that guests are escorted to the correct room.
•Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction.
•Implementing procedures to improve services offered with the aim of attracting more customers.
•Hiring and training staff in matters of professional conduct,and ensuring that there is enough staff at all times by organizing staffing schedules efficiently.
Qualifications
•A minimum of 2-5 years’ front desk experience as a Guest Service Manager is preferred.
•Proficiency in Excel, PowerPoint, and Microsoft Word and hospitality software (Opera system)
•Excellent command of both Arabic and English (listening, speaking, reading, and writing) for effective communication and guest service.
Additional Information
- Supervise daily reception, check-in, check-out, and guest service workflows.
- Resolve guest concerns quickly, professionally, and with care.
- Train, coach, and schedule front office team members.
- Monitor room inventory, occupancy, and yield management to help drive revenue.
- Act as the shift leader or hotel representative when the manager is away.
- Coordinate with housekeeping and maintenance to ensure clean and ready rooms.
The posting text is reproduced as the employer wrote it; the index adds nothing to it.