Endpoint Technician
Mass General Brigham · Northampton-MA
What the posting says
Each fact was read from this posting and checked:Statedin the posting, quotedConflictsposted two ways, both shownNot mentionedwe looked; it is not there
- PayStated
- $19.81–$28.3 an hourAbout $41,205–$58,864 a year at 40 hours a week (derived, not posted)
- Employment typeStated
- Full time
- Work arrangementStated
- On-site
- ShiftStated
- day
Work Shift Day (United States of America)
from the posting - ExperienceStated
- 0-2 years
- EducationStated
- ['high school']
Not mentioned in this posting
We read the whole posting. These are not in it. Not a no: ask the recruiter, in your own words.
- Visa sponsorshipNot mentioned
- The posting does not say
Requirements, each with its sentence from the posting
These are the employer’s words. The index does not judge whether you meet them.
- High School Diploma or Equivalentrequired
High School Diploma or Equivalent required
from the posting - 1 year of Customer service experiencerequired
1 year of Customer service experience required
from the posting - Ability to multitask and prioritize workrequired
Ability to multitask and prioritize work demands
from the posting - Good interpersonal skillsrequired
Good interpersonal and communication skills
from the posting - Good communication skillsrequired
Good interpersonal and communication skills
from the posting - General knowledge of desktop and laptop computersrequired
General knowledge of desktop and laptop computers, printers, and other computing equipment
from the posting - Knowledge of printers and computing equipmentrequired
General knowledge of desktop and laptop computers, printers, and other computing equipment
from the posting - Proficiency with associated technical systems and softwarerequired
Proficiency with associated technical systems and software
from the posting - Familiarity with Mac OSrequired
Familiarity with Mac OS, Office 365, and common software applications, as well as phone systems
from the posting - Familiarity with Office 365required
Familiarity with Mac OS, Office 365, and common software applications, as well as phone systems
from the posting - Familiarity with common software applicationsrequired
Familiarity with Mac OS, Office 365, and common software applications, as well as phone systems
from the posting - Familiarity with phone systemsrequired
Familiarity with Mac OS, Office 365, and common software applications, as well as phone systems
from the posting
Read the full posting as the employer wrote it
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Join a hands-on technical team where you’ll play an important role in keeping technology running smoothly for our employees and end users. This position combines technical support, equipment deployment, troubleshooting, and customer service, making it a great fit for someone who enjoys working with technology and solving problems.You’ll support the setup, installation, maintenance, and removal of technical equipment while helping troubleshoot day-to-day issues with computers, applications, and telecommunications. You’ll also help manage equipment inventory and ensure technical issues are documented and resolved efficiently.
What You’ll Do
- Set up, install, transport, and decommission computers and other technical equipment.
- Troubleshoot hardware, software, application, and telecommunications issues.
- Run diagnostic tests to identify problems and determine appropriate solutions.
- Provide timely and professional technical support to end users.
- Complete technical installations and assignments based on project schedules and layout diagrams.
- Track technical issues and clearly document solutions and resolutions.
- Monitor equipment and accessory inventory to ensure supplies are available when needed.
- Share technical knowledge and guidance with colleagues to help resolve issues and reduce disruptions.
- Balance hands-on technical work with direct customer support in a fast-moving environment.
Qualifications
Education
High School Diploma or Equivalent required
Experience
1 year of Customer service experience required
Knowledge, Skills and Abilities
- Ability to multitask and prioritize work demands.
- Good interpersonal and communication skills.
- General knowledge of desktop and laptop computers, printers, and other computing equipment.
- Proficiency with associated technical systems and software.
- Familiarity with Mac OS, Office 365, and common software applications, as well as phone systems.
Additional Job Details (if applicable)
Onsite Schedule:
- Monday - Friday 8am-4:30pm at Cooley Dickinson Hospital
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$19.81 - $28.30/Hourly
Grade
3
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
The posting text is reproduced as the employer wrote it; the index adds nothing to it.