Rehab Patient Access Representative - 40hrs/Day Shift
Mass General Brigham · Hadley-MA
What the posting says
Each fact was read from this posting and checked:Statedin the posting, quotedConflictsposted two ways, both shownNot mentionedwe looked; it is not there
- PayStated
- $19.81–$28.3 an hourAbout $41,205–$58,864 a year at 40 hours a week (derived, not posted)
- Employment typeStated
- Full time
- Work arrangementStated
- On-site
- ShiftStated
- day
Rehab Patient Access Representative - 40hrs/Day Shift
from the posting - ExperienceStated
- 2-5 years
- EducationStated
- ['high school']
Not mentioned in this posting
We read the whole posting. These are not in it. Not a no: ask the recruiter, in your own words.
- Visa sponsorshipNot mentioned
- The posting does not say
Requirements, each with its sentence from the posting
These are the employer’s words. The index does not judge whether you meet them.
- High school diploma or equivalentrequired
High school diploma or equivalent required
from the posting - Administrative and in-person customer service experiencerequired
One (1) to three (3) years administrative and in-person customer service experience required
from the posting - Medical terminologyrequired
Knowledge of medical terminology and insurance verification procedures
from the posting - Insurance verification proceduresrequired
Knowledge of medical terminology and insurance verification procedures
from the posting - Customer service skillsrequired
Strong customer service skills, including the ability to resolve customer complaints and issues in a professional manner
from the posting - Communication skillsrequired
Excellent communication skills, both written and verbal
from the posting - HIPAA regulations and patient confidentialityrequired
Adhere to all HIPAA regulations and patient confidentiality guidelines
from the posting - Electronic medical recordsrequired
Collect and enter patient demographics and insurance information into electronic medical records
from the posting - Health care setting experiencepreferred
preferably in a health care setting
from the posting - Patient access services experiencepreferred
patient access services experience preferred
from the posting
Read the full posting as the employer wrote it
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The Patient Access Representative is responsible for performing various duties involved in admitting in-patients, out-patients, emergency patients, and clinic patients. This includes cashiering and pre-certification verification, acting as a custodian of patient valuables and safekeeping, maintaining petty cash fund, assisting in the resolution of admission, billing, or other problems related to the collection of an account balance, as well as maintaining Patient Access Services Department records and statistics.This position reports to the Patient Access Services Supervisor and operates within established organizational and departmental policies and procedures.
Qualifications
Minimum Requirements:
- High school diploma or equivalent required
- One (1) to three (3) years administrative and in-person customer service experience required, preferably in a health care setting; patient access services experience preferred.
Knowledge, Skills and Abilities:
- Knowledge of medical terminology and insurance verification procedures.
- Strong customer service skills, including the ability to resolve customer complaints and issues in a professional manner.
- Excellent communication skills, both written and verbal.
- Ability to work well in a fast-paced environment.
- Ability to work effectively in a team-oriented setting.
Additional Job Details (if applicable)
Location/Hours:
- This is a full-time, 40-hour per week position (Monday–Friday). Shift hours will vary between 9:00 AM – 5:30 PM and 9:30 AM – 6:00 PM, depending on therapist coverage needs. Primary placement is at the Hadley Rehabilitation location, with occasional coverage required at additional off-site rehabilitation clinics as needed.
Essential Job Functions:
- Greet patients and families in a professional and welcoming manner.
- Verify insurance coverage and pre-authorization requirements.
- Collect and enter patient demographics and insurance information into electronic medical records.
- Ensure accurate and complete collection of patient demographic and insurance information.
- Obtain necessary signatures for consent and authorization forms.
- Resolve insurance and billing-related issues.
- Maintain a high level of customer service and work to resolve customer complaints and issues in a timely and professional manner.
- Adhere to all HIPAA regulations and patient confidentiality guidelines.
- Performs other duties as assigned.
- Complies with all policies and standards.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$19.81 - $28.30/Hourly
Grade
3
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
The posting text is reproduced as the employer wrote it; the index adds nothing to it.