Practice Assistant II /Medical Records
Mass General Brigham · Chelsea-MA
What the posting says
Each fact was read from this posting and checked:Statedin the posting, quotedConflictsposted two ways, both shownNot mentionedwe looked; it is not there
- PayStated
- $20–$24.94 an hourAbout $41,600–$51,875 a year at 40 hours a week (derived, not posted)
- Employment typeStated
- Full time
- Work arrangementStated
- On-site
- ShiftStated
- day
Work Shift Day (United States of America)
from the posting - ExperienceStated
- 2-5 years
- EducationStated
- ['high school', 'professional certificate']
Not mentioned in this posting
We read the whole posting. These are not in it. Not a no: ask the recruiter, in your own words.
- Visa sponsorshipNot mentioned
- The posting does not say
Requirements, each with its sentence from the posting
These are the employer’s words. The index does not judge whether you meet them.
- High school diploma or equivalentrequired
High school diploma or equivalent (required; experience cannot be substituted)
from the posting - Office experiencerequired
2–3 years of office experience (required)
from the posting - Microsoft Office Suite proficiencyrequired
Proficiency with the full Microsoft Office Suite
from the posting - Phone system operationrequired
Confidence using phone systems, handling non-routine calls, and resolving routine issues
from the posting - Written and verbal communicationrequired
Clear, effective written and verbal communication
from the posting - Organization and time managementrequired
Excellent organization and time management, with the ability to manage your own time and others'
from the posting - Document comprehensionrequired
Strong comprehension of work-related documents
from the posting - Certified Medical Administrative Assistant (CMAA)preferred
Certified Medical Administrative Assistant (CMAA) credential (preferred)
from the posting - Bilingual English/Spanishpreferred
Bilingual: English/Spanish
from the posting
Read the full posting as the employer wrote it
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Practice Assistant II – Medical RecordsAre you organized, friendly, and great at keeping things running smoothly? Join our team as a Practice Assistant II and be the welcoming face and dependable backbone of a busy department. In this non-patient-care role, you'll keep schedules, records, and communication on track so our providers can focus on delivering exceptional care.
What You'll Do
• Welcome patients and manage check-in, check-out, and appointment scheduling
• Answer phones, assist callers with routine questions, and maintain appointment records
• Process billing forms, scan documents to patient medical records (LMR), and file materials
• Request patient medical records and lab results; open and distribute mail and faxes
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results
• Prepare forms, records, schedules, and memos; accept co-payments as needed
• Serve as a "Super User" for scheduling, registration, and billing systems, training and supporting teammates
• Take on advanced tasks such as surgical scheduling and schedule changes/blocking as your skills grow
Why You'll Love It
• Make a real difference in every patient's experience without providing direct patient care
• Build in-demand healthcare administration and systems expertise
• Grow into a go-to resource and trainer for your team
Actual job duties may vary by department.
Qualifications
What You'll Bring
- High school diploma or equivalent (required; experience cannot be substituted)
- 2–3 years of office experience (required)
- Certified Medical Administrative Assistant (CMAA) credential (preferred)
- Bilingual: English/Spanish
Skills That Set You Up for Success
- Proficiency with the full Microsoft Office Suite and standard office procedures, including filing, copying, scanning, printing, and faxing
- Confidence using phone systems, handling non-routine calls, and resolving routine issues
- Clear, effective written and verbal communication, including composing and editing emails, memos, and letters, and taking complete, accurate messages
- Strong comprehension of work-related documents
- Excellent organization and time management, with the ability to manage your own time and others', juggle multiple tasks, follow established protocols, and work within systems
Why You'll Love It Here
- Be the welcoming, dependable presence that keeps the office running smoothly
- Make a real difference in the patient and team experience
- Grow your career within one of New England's leading health care systems
- Join a collaborative team that values your contributions
Ready to make an impact? Apply today!
Additional Job Details (if applicable)
Department: Medical Records, Chelsea Health Care Center, 151 Everett Ave.
Schedule: 40-hours, Days, Onsite
Compensation: The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience.
Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!
Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you’ll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you’ll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.71 - $24.94/Hourly
Grade
3
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
The posting text is reproduced as the employer wrote it; the index adds nothing to it.