Senior Patient Access Representative
Mass General Brigham · Somerville-MA
What the posting says
Each fact was read from this posting and checked:Statedin the posting, quotedConflictsposted two ways, both shownNot mentionedwe looked; it is not there
- PayStated
- $22.22–$31.71 an hourAbout $46,218–$65,957 a year at 40 hours a week (derived, not posted)
- Employment typeStated
- Full time
- Work arrangementStated
- Remote OK
- ShiftStated
- day
Work Shift Day (United States of America)
from the posting - ExperienceStated
- 2-5 years
- EducationStated
- ['high school', 'associate degree']
Not mentioned in this posting
We read the whole posting. These are not in it. Not a no: ask the recruiter, in your own words.
- Visa sponsorshipNot mentioned
- The posting does not say
Requirements, each with its sentence from the posting
These are the employer’s words. The index does not judge whether you meet them.
- High School Diploma or Equivalentrequired
High School Diploma or Equivalent required
from the posting - Healthcare patient access and registration experiencerequired
Experience in a healthcare setting, with a focus on patient access and registration 2-3 years required
from the posting - Patient access procedures knowledgerequired
Knowledge of patient access procedures, healthcare regulations, and insurance coverage.
from the posting - Healthcare regulations and insurance coverage knowledgerequired
Knowledge of patient access procedures, healthcare regulations, and insurance coverage.
from the posting - Customer service skillsrequired
Excellent customer service skills, including active listening, empathy, and effective communication.
from the posting - Task prioritization and project managementrequired
Ability to prioritize tasks, work independently, and manage multiple projects simultaneously.
from the posting - Microsoft Office proficiencyrequired
Proficiency in Microsoft Office and electronic medical record systems.
from the posting - Electronic medical record systemsrequired
Proficiency in Microsoft Office and electronic medical record systems.
from the posting - HIPAA regulations compliancerequired
Ensure that all patient information is kept confidential and secure, in accordance with HIPAA regulations.
from the posting - Associate's Degree Healthcare Administrationpreferred
Associate's Degree Healthcare Administration preferred
from the posting - Associate's Degree Related Field of Studypreferred
Associate's Degree Related Field of Study preferred
from the posting
Read the full posting as the employer wrote it
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Responsible for ensuring that all necessary information is accurately collected and recorded. Will work to provide a positive patient experience while obtaining the information necessary to facilitate patient care and billing processes. Support onboarding efforts of junior staff by mentoring, being a go-to for day-to-day questions, and training.Essential Functions
-Train and mentor patient access representatives and serve as a go-to for day-to-day questions.
-Greet patients and provide them with exceptional customer service and support.
-Schedule appointments, pre-register patients, and process patient information accurately and efficiently.
-Respond to patient inquiries, resolve issues, and provide information about healthcare services and insurance coverage.
-Ensure that all patient information is kept confidential and secure, in accordance with HIPAA regulations.
-Stay up to date on healthcare regulations and policies and apply them in daily operations.
Qualifications
Education
High School Diploma or Equivalent required or Associate's Degree Healthcare Administration preferred or Associate's Degree Related Field of Study preferred
Experience
Experience in a healthcare setting, with a focus on patient access and registration 2-3 years required
Knowledge, Skills and Abilities
- Knowledge of patient access procedures, healthcare regulations, and insurance coverage.
- Excellent customer service skills, including active listening, empathy, and effective communication.
- Ability to prioritize tasks, work independently, and manage multiple projects simultaneously.
- Proficiency in Microsoft Office and electronic medical record systems.
Additional Job Details (if applicable)
• M-F Eastern Business hours required for remote role; hours range between 8AM-6PM EST
•A quiet, secure, stable, HIPPA-compliant workstation is required.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$22.22 - $31.71/Hourly
Grade
4
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
The posting text is reproduced as the employer wrote it; the index adds nothing to it.