Administrative Assistant Voice Center
Mass General Brigham · Boston-MA
What the posting says
Each fact was read from this posting and checked:Statedin the posting, quotedConflictsposted two ways, both shownNot mentionedwe looked; it is not there
- PayStated
- $17.71–$24.94 an hourAbout $36,837–$51,875 a year at 40 hours a week (derived, not posted)
- Employment typeStated
- Full time
- Work arrangementStated
- On-site
- ShiftStated
- day
Work Shift Day (United States of America)
from the posting - ExperienceStated
- 2-5 years
- EducationStated
- ['high school', 'professional certificate']
Not mentioned in this posting
We read the whole posting. These are not in it. Not a no: ask the recruiter, in your own words.
- Visa sponsorshipNot mentioned
- The posting does not say
Requirements, each with its sentence from the posting
These are the employer’s words. The index does not judge whether you meet them.
- High School Diploma or equivalentrequired
High School Diploma or equivalent required
from the posting - Office experiencerequired
2–3 years of office experience required
from the posting - Microsoft Office Suiterequired
Proficiency with Microsoft Office Suite
from the posting - Written communication skillsrequired
Strong written, verbal, telephone, and interpersonal communication skills
from the posting - Verbal communication skillsrequired
Strong written, verbal, telephone, and interpersonal communication skills
from the posting - Telephone communication skillsrequired
Strong written, verbal, telephone, and interpersonal communication skills
from the posting - Interpersonal communication skillsrequired
Strong written, verbal, telephone, and interpersonal communication skills
from the posting - Organization and time managementrequired
Excellent organization and time-management skills
from the posting - Patient service skillsrequired
patient-service skills
from the posting - Certified Medical Administrative Assistant (CMAA)preferred
Certified Medical Administrative Assistant (CMAA) credential preferred
from the posting
Read the full posting as the employer wrote it
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Join our Voice Center as an Administrative Assistant and play an important role in creating a smooth, welcoming experience for patients while supporting the day-to-day operations of a busy clinical practice. This position is ideal for an organized, service-minded professional who enjoys working with patients, managing multiple priorities, and collaborating with a healthcare team.
Qualifications
What You’ll Do
- Greet and assist patients and support scheduling, check-in, and check-out activities.
- Schedule patient appointments and maintain accurate appointment records.
- Answer incoming calls, respond to routine inquiries, take messages, and coordinate appointments.
- Process administrative documentation, including billing forms, medical records, laboratory results, and scanned documents.
- Assist with prior authorizations, provider questions, prescription refill requests, and test result messages.
- Prepare forms, records, schedules, memos, correspondence, mail, and faxes.
- Serve as a Super User for scheduling, registration, and billing systems, providing assistance and training to others.
- May support more complex or specialized functions, such as surgical scheduling and schedule changes/blocking, at an advanced competency level.
- May accept patient co-payments as required.
What You’ll Bring
- High School Diploma or equivalent required.
- 2–3 years of office experience required.
- Certified Medical Administrative Assistant (CMAA) credential preferred.
- Proficiency with Microsoft Office Suite and standard office procedures, including filing, copying, scanning, printing, and faxing.
- Strong written, verbal, telephone, and interpersonal communication skills.
- Excellent organization and time-management skills with the ability to manage multiple responsibilities and follow established protocols.
- Ability to handle non-routine calls, resolve routine issues appropriately, and communicate clearly and accurately.
If you’re looking for an opportunity to bring your administrative strengths and patient-service skills to a collaborative clinical environment, we encourage you to apply.
Starting pay is $20 per hour, with the opportunity for a higher rate based on the candidate’s relevant experience.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.71 - $24.94/Hourly
Grade
3
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
The posting text is reproduced as the employer wrote it; the index adds nothing to it.