Outdoor Entrance Patient Service Ambassador
Mass General Brigham · Boston-MA
What the posting says
Each fact was read from this posting and checked:Statedin the posting, quotedConflictsposted two ways, both shownNot mentionedwe looked; it is not there
- PayStated
- $17.71–$24.28 an hourAbout $36,837–$50,502 a year at 40 hours a week (derived, not posted)
- Employment typeStated
- Full time
- Work arrangementStated
- On-site
- ShiftStated
- day
40 hr day shift
from the posting - EducationStated
- ['high school', 'associate degree']
Not mentioned in this posting
We read the whole posting. These are not in it. Not a no: ask the recruiter, in your own words.
- ExperienceNot mentioned
- The posting does not say
- Visa sponsorshipNot mentioned
- The posting does not say
Requirements, each with its sentence from the posting
These are the employer’s words. The index does not judge whether you meet them.
- High School Diploma or Equivalentrequired
High School Diploma or Equivalent required
from the posting - Associate's Degree Healthcare Administrationpreferred
Associate's Degree Healthcare Administration preferred
from the posting - Customer service experiencepreferred
Experience in customer service, healthcare preferred
from the posting - Interpersonal skillsimplied
Exceptional interpersonal and communication skills, with a strong focus on customer service
from the posting - Communication skillsimplied
Exceptional interpersonal and communication skills, with a strong focus on customer service
from the posting - Empathy and professionalismimplied
Ability to handle sensitive situations with empathy and professionalism
from the posting - Problem-solving skillsimplied
Strong problem-solving skills and the ability to work under pressure
from the posting - Microsoft Office Suite proficiencyimplied
Proficiency with office software (e.g., Microsoft Office Suite)
from the posting - Teamwork and collaborationimplied
Ability to work collaboratively with diverse teams and departments
from the posting
Read the full posting as the employer wrote it
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
40 hr day shiftTHIS POSITION IS 100% OUTDOORS!!
Responsible for enhancing the overall patient and visitor experience within a healthcare setting. This position involves serving as a liaison between patients, families, and hospital staff, providing exceptional customer service, and ensuring a welcoming and supportive environment. This role also assists with patient navigation, address concerns, and promote a positive hospital image.
Qualifications
- Essential Functions Greet patients, visitors, and staff with a warm and professional demeanor
- -Assist patients and visitors with navigation within the hospital, including directions to departments, facilities, and services.
- Address and resolve patient and visitor inquiries, concerns, and complaints in a timely and empathetic manner.
- Assist patients with check-in and check-out processes, ensuring a smooth and efficient experience.
- Act as a liaison between patients, families, and hospital staff, ensuring clear and effective communication.
- Inform patients and visitors about additional hospital services and programs that may benefit them.
Education
High School Diploma or Equivalent required or Associate's Degree Healthcare Administration preferred
Experience
- Experience in customer service, healthcare preferred.
- - Exceptional interpersonal and communication skills, with a strong focus on customer service.
- - Ability to handle sensitive situations with empathy and professionalism.
- - Strong problem-solving skills and the ability to work under pressure.
- - Proficiency with office software (e.g., Microsoft Office Suite) and general administrative tasks.
- - Ability to work collaboratively with diverse teams and departments.
Physical Requirements
- This is a stand on your feet position, no sitting.
- Outdoor position. ( all types of weather conditions )
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.71 - $24.28/Hourly
Grade
2
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
The posting text is reproduced as the employer wrote it; the index adds nothing to it.