Lead Escort 230p-11p rotating weekends and holidays
Mass General Brigham · Boston-MA
What the posting says
Each fact was read from this posting and checked:Statedin the posting, quotedConflictsposted two ways, both shownNot mentionedwe looked; it is not there
- PayStated
- $23.34–$33.37 an hourAbout $48,547–$69,410 a year at 40 hours a week (derived, not posted)
- Employment typeStated
- Full time
- Work arrangementStated
- On-site
- ShiftStated
- evening
Evening (United States of America)
from the posting - ExperienceStated
- 5-10 years
- EducationStated
- ['high school', 'bachelor degree']
Not mentioned in this posting
We read the whole posting. These are not in it. Not a no: ask the recruiter, in your own words.
- Visa sponsorshipNot mentioned
- The posting does not say
Requirements, each with its sentence from the posting
These are the employer’s words. The index does not judge whether you meet them.
- Some High School Completedrequired
Some High School Completed required
from the posting - Customer Service Experiencerequired
Customer Service Experience 3-5 years required
from the posting - Leadership/Supervisory Experiencerequired
Leadership/Supervisory Experience 1-2 years required
from the posting - Customer service best practicesrequired
Familiarity with customer service best practices, techniques, and standards is essential
from the posting - Team motivation and leadershiprequired
Ability to motivate and inspire a team, delegate tasks, provide guidance and support, and resolve conflicts
from the posting - Verbal and written communicationrequired
Excellent verbal and written communication skills
from the posting - Problem-solvingrequired
Strong problem-solving skills to address customer inquiries, complaints, and complex issues
from the posting - Interpersonal skillsrequired
Strong interpersonal skills, including the ability to establish rapport, resolve conflicts, and maintain professional relationships
from the posting - Organizational skillsrequired
Excellent organizational skills to manage multiple tasks, prioritize responsibilities, and meet deadlines
from the posting - Bachelor's Degree Related Fieldpreferred
Bachelor's Degree Related Field of Study preferred
from the posting
Read the full posting as the employer wrote it
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Summary<br>Responsible for overseeing customer service representatives and ensuring the delivery of high-quality customer service by managing the team's performance, providing guidance and support, and fostering a positive customer experience.<br><br>Does this position require Patient Care?<br>No<br><br>Essential Functions<br>-Lead and supervise a team of customer service representatives, providing direction, guidance, and support. <br>-Handle escalated customer inquiries, complaints, or complex issues that require a higher level of expertise. <br>
-Identify training needs and provide coaching or training sessions to enhance the skills and knowledge of team members. <br>
-Provide regular feedback to team members, recognize achievements, and address performance issues in a timely and constructive manner. <br>
-Implement and enforce quality control measures to ensure consistent and excellent customer service. <br>
-Continuously evaluate customer service processes and identify opportunities for improvement. <br>
-Handle escalated customer issues that cannot be resolved by customer service representatives. <br>
Qualifications
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$23.34 - $33.37/Hourly
Grade
5
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
The posting text is reproduced as the employer wrote it; the index adds nothing to it.