Enterprise Operations Center Specialist - Washington, MO - Nights
Mercy · Mercy Data Center Washington
What the posting says
Each fact was read from this posting and checked:Statedin the posting, quotedConflictsposted two ways, both shownNot mentionedwe looked; it is not there
- Employment typeStated
- Full time
- Work arrangementStated
- On-site
- ShiftStated
- night, weekend
Enterprise Operations Center Specialist - Washington, MO - Nights
from the posting - ExperienceStated
- 2-5 years
- EducationStated
- ['high school']
- Visa sponsorshipStated
- no
Not mentioned in this posting
We read the whole posting. These are not in it. Not a no: ask the recruiter, in your own words.
- PayNot mentioned
- The posting does not say
Requirements, each with its sentence from the posting
These are the employer’s words. The index does not judge whether you meet them.
- Information Technology experiencerequired
Minimum 1-3 years of experience working in Information Technology field
from the posting - ITIL best practicesrequired
Maintain tickets, logs, and records in accordance with ITIL best practices
from the posting - High School Diploma or GEDrequired
Education: High School Diploma or GED
from the posting - Network monitoringimplied
Perform pro-active monitoring of Mercy's network, applications, and infrastructure
from the posting - Troubleshootingimplied
Actively troubleshoot high priority multi-user impact events
from the posting - Communication skillsimplied
Facilitate communications with end users and technical teams
from the posting
Read the full posting as the employer wrote it
Find your calling at Mercy!
Perform pro-active monitoring of Mercy's network, applications, and infrastructure. Quickly identify service degradations and failures using monitoring tools, management systems, and vendor-specific utilities. Actively troubleshoot high priority multi-user impact events escalating as business needs dictate. Facilitate communications with end users and technical teams in support of both routine and reactionary monitoring events. Maintain tickets, logs, and records in accordance with ITIL best practices via Mercy SOPs. Utilize EOC run-book guidelines for first level break/fix restoration needs. Initiate and coordinate outage conference bridges as part of the outage management process. Support team members in dealing with large scale events. Monitor weather conditions across the Ministry and escalate to appropriate regional hospitals, clinics, and emergency management services.Position Details:
Position Description: Enterprise Operations Center Specialist
Location: Onsite
Type: Full-Time (Nights - Weekdays/Weekends)
Mercy Data Center Washington
770 Vossbrink Drive
Washington, MO 63090
Position Shift Times: 7:00pm-7:00am
(Position includes night and weekend shift differentials)
*Please note that as of the posting date of this job announcement, Mercy is unable to offer immigration sponsorship or visa assistance for this position. We encourage all eligible candidates, including U.S. citizens, permanent residents, and those with existing work authorization, to apply.
Summary:
• Perform pro-active monitoring of Mercy's network, applications, and infrastructure.
• Quickly identify service degradations and failures using monitoring tools, management systems, and vendor-specific utilities.
• Actively troubleshoot high-priority multi-user impact events escalating as business needs dictate.
• Facilitate communications with end users and technical teams in support of both routine and reactionary monitoring events.
• Maintain tickets, logs, and records in accordance with ITIL best practices via Mercy SOPs.
• Utilize EOC run-book guidelines for first level break/fix restoration needs.
• Initiate and coordinate outage conference bridges as part of the outage management process.
• Support team members in dealing with large scale events.
• Monitor weather conditions across the Ministry and escalate to appropriate regional hospitals, clinics, and emergency management services.
Qualifications:
- Education: High School Diploma or GED.
- Experience: Minimum 1-3 years of experience working in Information Technology field.
What Makes You a Good Match for Mercy?
Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.
Find us at:
Facebook | LinkedIn | Instagram | mercy.net | Mercy Careers
EEO/AA/Minorities/Females/Disabled/Veterans
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
The posting text is reproduced as the employer wrote it; the index adds nothing to it.