Advanced Patient Services Specialist (Non-Exempt)
Mercy · Mercy Hospital South
What the posting says
Each fact was read from this posting and checked:Statedin the posting, quotedConflictsposted two ways, both shownNot mentionedwe looked; it is not there
- Employment typeStated
- Full time
- Work arrangementStated
- On-site
- ShiftStated
- weekend
8a – 430p – every other weekend, every other holiday.
from the posting - ExperienceStated
- 2-5 years
- EducationStated
- ['high school']
Not mentioned in this posting
We read the whole posting. These are not in it. Not a no: ask the recruiter, in your own words.
- PayNot mentioned
- The posting does not say
- Visa sponsorshipNot mentioned
- The posting does not say
Requirements, each with its sentence from the posting
These are the employer’s words. The index does not judge whether you meet them.
- High school diploma or equivalentrequired
High school diploma or equivalent
from the posting - Computer proficiencyrequired
Proficiency in computers, typing and Microsoft Office
from the posting - Microsoft Officerequired
Proficiency in computers, typing and Microsoft Office
from the posting - Customer servicerequired
excellent customer service skills
from the posting - Oral communicationrequired
strong oral and written communication skills
from the posting - Written communicationrequired
strong oral and written communication skills
from the posting - Medical terminologyrequired
Knowledge of medical terminology
from the posting - Patient schedulingrequired
Knowledgeable in practices involving patient scheduling
from the posting - Insurance verificationrequired
coordination of other services related to insurance verification
from the posting - Interpersonal skillsrequired
excellent interpersonal skills
from the posting - Problem-solvingrequired
good decision making and judgment capabilities
from the posting - Attention to detailrequired
attention to detail
from the posting - Self-pay collectionspreferred
Basic knowledge of self-pay collections
from the posting - Epic RC/EMR systempreferred
Knowledge of and experience using an Epic RC/EMR system is preferred
from the posting - Prior authorization and scheduling experiencepreferred
2 years combined experience in prior authorization and scheduling
from the posting
Read the full posting as the employer wrote it
Find your calling at Mercy!
As an Advanced Patient Service Specialist, responsibilities extend to mentoring and training other patient service specialists, as well as leading daily huddles to identify and implement operational improvements. This role is instrumental in identifying process enhancements within patient service workflows and collaborating with pre-certification teams to ensure alignment with the latest technologies and payer requirements. Keeping abreast of new developments in the field, you'll play a pivotal role in communicating changes and fostering a cohesive environment within the department.Position Details:
8a – 430p – every other weekend, every other holiday.
Minimum Qualifications:
Education:
• High school diploma or equivalent.
Skills, Knowledge Abilities:
• Proficiency in computers, typing and Microsoft Office. Most possess excellent customer service skills with strong oral and written communication skills. Must have the ability to interact with customers of all ages in a tactful and pleasant manner. Knowledge of medical terminology.
• Knowledgeable in practices involving patient scheduling/pre-authorization/pre-certification/referral process and coordination of other services related to insurance verification.
• Basic knowledge of self-pay collections, medical terminology, ICD10, and/or a functional understanding of insurance is preferred.
• Requires excellent verbal communication skills, and the ability to work in a complex environment with varying points of view.
• Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail.
• Ability to prioritize work and handle a variety of tasks simultaneously.
• Must possess excellent interpersonal skills and can interact on a professional level with individuals from diverse backgrounds.
Preferred Qualifications:
Experience:
• 2 years combined experience in prior authorization and scheduling.
Skills, Knowledge Abilities:
• Knowledge of and experience using an Epic RC/EMR system is preferred.
Physical Requirements:
• Position requires the ability to push, pull, and/or lift 50 lbs. on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
The posting text is reproduced as the employer wrote it; the index adds nothing to it.