Customer Windows/Customer Quality Management Staff

Company Description

“The Bosch Group is a global leader in technology and services, achieving annual sales of approximately 90 billion euros and employing over 400,000 associates worldwide.

With operations in around 60 countries through 470 subsidiaries and regional companies, Bosch is a major player across four key business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. Driven by a commitment to connected living, Bosch develops innovative solutions that improve quality of life globally.

Bosch Automotive Thailand is a key player in the automotive sector, offering a wide range of products and services, including advanced braking systems, vehicle motion components, powertrain solutions, and technologies for electric and hybrid vehicles. With a focus on sustainability and innovation, Bosch Thailand supports the transition to electric mobility and the development of connected, automated, and personalized automotive technologies. The company has achieved significant growth, with a strong commitment to quality, safety, and environmental responsibility. Bosch continues to play a crucial role in Thailand’s automotive industry and its efforts toward decarbonization and sustainable mobility.

We are a dynamic and rapidly growing company committed to innovation and excellence in our industry. Our team is passionate, forward-thinking, and dedicated to achieving our mission.

As we continue to expand, we are seeking a vibrant and proactive talent to join our team.”

Job Description

Are you passionate about quality excellence and ready to be the voice of the customer in a fast-paced, high-precision manufacturing environment? Join our team and play a pivotal role in driving continuous improvement, product reliability, and customer satisfaction!

💼 What You’ll Do:

Customer & Process Quality Control

• Act as the key customer contact for all quality-related concerns.

• Prepare and submit quality documents (PPAP, APQP, PSW, PCR/ECR, etc.).

• Coordinate 8D investigations and follow-ups, collaborating with internal teams and other Bosch plants.

• Handle customer complaints, IQIS input, and QMM ECR/concession activities.

• Lead and support internal/external audits and manage customer touchpoint requirements.

• Analyze and report on inspection and trial events, including co-checks and sample submissions.

• Deliver timely inspection reports and maintain monthly customer reporting.

Problem Solving & Quality Assurance

• Investigate 0-km claims, internal failures, and defective parts.

• Lead containment actions, including 3rd-party sorting coordination.

• Provide external cost reporting and manage Safe Launch activities.

• Support Cpk/Cmk evaluations for new model introductions.

General Support

• Work closely with cross-functional teams and respond swiftly to issues.

• Assist with tasks assigned by supervisors and contribute to continuous improvement initiatives.

Qualifications

📚 What We’re Looking For:

• Bachelor’s Degree in Industrial Engineering or related fields

• English proficiency: Good speaking, listening, and reading skills

• 5+ years of experience in automotive quality or process engineering.

• Strong knowledge and experience in Management and Quality Management Systems (QMS) are required.

• Strong Microsoft Office skills (Excel, Word, PowerPoint, Outlook).

• Solid understanding of Quality Management Systems (ISO/TS16949 - IATF16949 & ISO14000).

• Trained in QMS core tools: APQP, FMEA, Control Plans, MSA, SPC, PPAP, and CSR requirements.

• Experience with product audits, dock audits, and operation of measuring instruments.

Additional Information

💡 Why Join Us?

• Be part of a globally recognized organization.

• Work with cutting-edge technologies in a collaborative environment.

• Opportunities for continuous training and career development.

• Contribute to meaningful, high-impact automotive projects.

👉 Apply now to become a quality leader who shapes the future of automotive innovation!