Employment Type:

Full time

Shift:

Day Shift

Description:

GENERAL SUMMARY:

Coordinates associate, reception and secretarial functions for Employee Health and Wellness (EHWS) Services in order to create a work community of choice at Mercy.

CORPORATE PHILOSOPHY STATEMENT:

It is the obligation of each employee of Mercy Medical Center to abide by and promote the mission and core values of the Spirit of Mercy.

CORPORATE POLICY STATEMENT:

It is the obligation of each employee of Mercy Medical Center to comply with Mercy’s mission, values, standards of conduct, policies, procedures and related practices (e.g. Dress Code, Time and Attendance, and other policies).

HIPAA SECURITY COMPLIANCE:

Security Access: High “Incumbent has access to restricted or confidential patient information and must comply with the terms of the Mercy Medical Center Security Policies as it applies to their job role.”

ESSENTIAL FUNCTIONS:

· Greets and provides excellent customer service and hospitality to employees and visitors.

· Answers multi-line telephone and takes/directs messages.

· Performs data entry (i.e., billing, immunizations, FMLA, incident reports, outcome reports).

· Knowledge of Windows and Spreadsheet applications.

· Files, copies and faxes information.

· Follows Federal Confidentiality Regulations regarding disclosure of information. Has general bookkeeping and accounting skills.

· Generates monthly, quarterly and fiscal year reports for EHWS programs.

· Acts as a liaison with employees, EHWS staff and Human Resources staff.

· Assists in monitoring employee compliance; i.e., Health Reviews, TB testing and immunizations.

· Assists in explaining EHWS policies and procedures including Return to Work, pre-employment and immunizations.

· Coordinates EHWS chart updating and archiving.

· Orders and stocks supplies.

· Serves on committees as necessary.

MARGINAL FUNCTIONS:

· Delivers and picks up mail and supplies.

· Takes minutes for meetings.

· Completes projects and activities as assigned by Director and/or Manager.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

· High school diploma or GED required.

· One-year experience in a clerical or reception position.

· Typing and computer skills required; experience in Windows and Spreadsheet applications preferred.

· Occupational health experience preferred.

· 35-45 words per minute typing required.

PHYSICAL ACTIVITY REQUIREMENTS: (Constant = 67%-100% of workday, Frequent = 34-66% of workday, Occasional = 33% or less of workday)

CONSTANT

· Talking: Expressing or exchanging ideas by means of the spoken work, both on the phone and in person.

· Hearing: Receiving detailed information through oral communication, both on phone and in person.

· Sitting: With some freedom to alternate between sitting and standing.

FREQUENT

· Reaching: Extending hands and arms in any direction; i.e., obtaining files and forms.

· Fingering: To include picking, pinching, typing or otherwise working primarily with the fingers; i.e., data entry, answering phones.

OCCASIONAL

· Walking: Moving about on foot throughout the hospital.

· Stooping: While trouble-shooting copy machine filing, etc.

PHYSICAL DEMAND REQUIREMENTS:

· Sedentary work: Sedentary work involves sitting most of the time. May exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

VISUAL ACUITY REQUIREMENTS:

· Work involves computer use, data analysis, and transcription.

INTELLECTUAL/EMOTIONAL REQUIREMENTS:

· Adaptability to influencing people in their opinions attitudes or judgments about ideas or things.

· Adaptability to performing under stress when confronted with unusual or busy situations.

· Adaptability to performing a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.

· Ability to maintain both a high standard of courtesy and cooperation in dealing with co-workers, patients and visitors and satisfactory job performance despite the stress of a health care work environment.

TOOLS/EQUIPMENT:

· Standard office equipment found in assigned area.

WORKING CONDITIONS:

· The worker is not substantially exposed to adverse environmental conditions.

REPORTING RELATIONSHIPS:

· Reports to Employee Health & Wellness Services Manager.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.