Senior Clinic/Practice Assistant
Mass General Brigham · Boston-MA; Wellesley-MA
What the posting says
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- Employment typeStated
- Full time
- Work arrangementStated
- On-site
- ShiftStated
- day
Work Shift Day (United States of America)
from the posting
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- PayNot mentioned
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- ExperienceNot mentioned
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- EducationNot mentioned
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- Visa sponsorshipNot mentioned
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Requirements, each with its sentence from the posting
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- No requirement has been itemized for this posting yet. The employer’s words are in the full posting below.
Read the full posting as the employer wrote it
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Schedule: Monday–Friday, 8:00 AM–4:30 PM, with some flexibility in hours depending on the day.Work Location: This position is primarily based at the Main Campus, with one day per week at the Wellesley, MA location.
Performs both administrative and clinical functions to ensure smooth and efficient clinical service and practice operations with minimal supervision. Responsibilities include scheduling patient appointments, managing patient check-in and check-out, and performing other administrative duties related to patient visits. Demonstrates proficiency in all responsibilities assigned to lower-level positions. Specific duties may vary by department.
Qualifications
Essential Functions (Key Roles & Responsibilities)
- Perform routine administrative and clerical duties to support the daily operations of a clinical service or physician practice
- Schedule patient appointments, maintain accurate appointment records, respond to routine inquiries, and assist callers with scheduling needs
- Process patient billing forms and scan documents into patients' electronic medical records
- Serve as a "Super User" for scheduling, registration, and billing systems, providing guidance and training to other staff
- Perform complex or specialized administrative functions, including surgical scheduling, schedule modifications, and appointment blocking, as needed
- Provide functional guidance and support to Office and Practice Assistants
- Collaborate with the Supervisor to oversee daily practice operations and staff activities
- Collect and process patient co-payments, as required
- Handle and screen calls, take accurate messages, and route inquiries related to prior authorizations, provider questions, prescription refills, and test results
- Perform other duties as assigned
- Comply with all organizational policies, procedures, and standards
Qualifications
Education
- High School Diploma or equivalent required
- Experience cannot be substituted for the education requirement
Work Experience
- 3–5 years of office experience required
Knowledge, Skills & Abilities
- Strong technology skills, including advanced proficiency in Microsoft Outlook, Word, Excel, and PowerPoint
- Knowledge of office operations, procedures, and administrative practices, including filing, copying, scanning, printing, and faxing
- Ability to manage routine and non-routine telephone inquiries, resolve routine issues, and direct calls appropriately
- Excellent written and verbal communication skills, with the ability to communicate clearly and professionally with patients, providers, and colleagues
- Strong reading comprehension skills and the ability to prepare, proofread, and edit professional correspondence, including emails, memos, and letters
- Ability to accurately document and relay messages and maintain organized records
- Strong organizational, multitasking, and time management skills, with the ability to prioritize competing responsibilities
- Ability to follow established protocols, work effectively within administrative systems, and maintain attention to detail
- Ability to provide guidance and support to team members while working independently with minimal supervision
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$19.37 - $27.71/Hourly
Grade
4
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
The posting text is reproduced as the employer wrote it; the index adds nothing to it.