CSSO

Job Description

Aramark Ireland is seeking a professional, customer-focused, and proactive Customer Service Support Officer (CSSO) to support the day-to-day operations of a busy AIB branch. This role is instrumental in ensuring customers receive a warm welcome while maintaining a safe, clean, and professional branch environment. The successful candidate will provide front-of-house support, assist branch colleagues, coordinate with suppliers, and help maintain the highest standards of customer experience and presentation.

Key Responsibilities

Customer Service & Front of House

• Provide a friendly and professional welcome to all customers entering the branch.
• Guide and direct customers to the appropriate services, facilities, or team members.
• Assist in managing customer flow and monitor queue levels to help ensure an efficient customer experience.
• Promote a positive and welcoming atmosphere at all times.

Branch Presentation & Standards

• Prepare the branch for daily operations, ensuring all public and staff areas are presentable and well-maintained.
• Monitor the branch throughout the day, maintaining cleanliness and professional presentation standards.
• Ensure ATM areas, customer seating areas, meeting rooms, and communal spaces are kept clean and tidy.
• Respond promptly to spills, hazards, and cleanliness issues.

Operational Support

• Support branch staff with general operational requirements including replenishing supplies, replacing toner cartridges, moving equipment, and carrying items where required.
• Assist with meeting room setups, branch events, and internal office moves.
• Support site-wide activities and provide assistance to colleagues as required.

Health, Safety & Security

• Conduct regular visual checks throughout the branch to identify potential hazards.
• Minimise slips, trips, and falls by promptly addressing issues or reporting them where necessary.
• Ensure wet floors and other hazards are managed appropriately.
• Remain alert to security concerns and escalate any issues to branch management immediately.
• Adhere to all Aramark and client health, safety, and security procedures.

Supplier & Contractor Liaison

• Act as the point of contact for approved suppliers and contractors visiting the site.
• Escort suppliers while on-site where required and ensure compliance with site procedures.
• Support services such as confidential waste collections and other facility-related activities.

Qualifications

Skills & Experience Required

• Previous experience in customer service, hospitality, facilities support, front-of-house, retail, or a similar customer-facing role.
• Strong communication and interpersonal skills with the ability to engage confidently with customers and colleagues.
• Excellent attention to detail and commitment to maintaining high standards.
• Ability to work independently and use initiative.
• Flexible and adaptable approach to work.
• Strong organisational skills and ability to prioritise tasks in a busy environment.
• Good awareness of health and safety practices.

Desired Qualifications & Experience

• Experience working within a corporate, banking, hospitality, or facilities environment.
• Customer service qualifications or relevant training would be advantageous.
• Manual handling training desirable (training can be provided).

What We're Looking For

The ideal candidate will be approachable, professional, and highly customer-focused, with a natural ability to create a positive first impression. They will take pride in maintaining high standards, be proactive in identifying issues before they arise, and enjoy working as part of a team to deliver an exceptional customer experience.

Why Join Aramark Ireland?

• Work with a leading facilities and workplace services provider.
• Be part of a professional and supportive team environment.
• Opportunities for training, development, and career progression.
• Competitive salary and benefits package.

Additional Information

About Aramark 
Aramark Ireland is a leader in food, facilities, and workplace services, supporting clients across healthcare, education, business, and the public sector. With over 40 years in Ireland and more than 8,000 colleagues across Ireland and Northern Ireland, we are committed to service excellence, innovation, sustainability, and creating meaningful experiences for our clients, colleagues, and communities.  

Aramark is committed to creating a diverse and inclusive workplace and welcomes applications from all candidates.