Certified Interpreter

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

The Certified Interpreter provides interpretation services to assist physicians, nurses, other clinicians and administrative staff in communicating with patients, their families and the community.

Job Description

Minimum Qualifications

Education:  Bachelors degree in a foreign language, communications or health care related field or 5 years related experience

Licenses/Certifications:  Certified Medical Interpreter (CMI) from NBCMI or CCHI

Experience / Knowledge / Skills:

• Requires fluency in English and target language of interpretation
• Effective oral and written communication skills
• Understanding of medical terminology preferred

Principal Accountabilities

• Interprets patient and/or family questions or concerns to appropriate healthcare staff to optimize the patient care experience.
• Acts as a conduit of information for all clinical services including medical terminology and support services, policies and procedures.
• Documents accurately, completely and clearly all interpretation services.
• Serves as a cultural mediator, as necessary and when appropriate, to enhance communication between patients/family, as it relates to medical care.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.