Senior Practice Assistant - Thoracic Surgery
Mass General Brigham · Boston-MA
What the posting says
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- Employment typeStated
- Full time
- Work arrangementStated
- Hybrid
- ShiftStated
- day
Work Shift Day (United States of America)
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Requirements, each with its sentence from the posting
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Read the full posting as the employer wrote it
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Join a nationally recognized Thoracic Surgery team and play a critical role in coordinating exceptional patient care.We are seeking an experienced Senior Practice Assistant to support a busy Thoracic Surgery practice at MGH. This is a traditional practice-based administrative role where you will be assigned to specific physicians, supporting their practices and helping coordinate their patients’ care from office visits through surgery and follow-up.
This opportunity is ideal for someone with strong surgical scheduling and medical administrative experience who enjoys building relationships with patients and providers while managing the many moving pieces of a busy surgical practice.
Qualifications
What You’ll Do
- Provide dedicated administrative support to assigned Thoracic Surgery physicians and help manage their day-to-day practices
- Coordinate office visits, surgical procedures, radiology testing, pre-operative testing, and post-operative appointments
- Manage physician calendars, schedules, and administrative needs
- Coordinate financial clearance, insurance authorizations, referrals, and required surgical documentation
- Assist with phone triage, patient check-in/check-out, and patient registration
- Serve as a key point of contact for patients and families, helping guide them throughout their surgical journey
- Maintain accurate patient information and utilize Epic, including OpTime, Patient Gateway, and other electronic systems
- Partner with physicians, nurses, administrative staff, and external providers to ensure seamless care coordination
- Support billing, financial, and insurance-related processes associated with patient and surgical services
What You’ll Bring
- High school diploma or GED required; additional education, secretarial certification, or relevant administrative training preferred. Equivalent combinations of education and experience will be considered.
- 3–5 years of administrative, medical office, or healthcare support experience required
- Previous surgical scheduling experience and knowledge of insurance authorizations, referrals, and specialty practice operations strongly preferred
- Experience supporting physicians or providers in a fast-paced clinical environment preferred
- Strong organizational skills with the ability to confidently manage complex schedules and competing priorities
- Excellent communication, interpersonal, and customer service skills with a patient-centered approach
- Advanced computer skills; experience with Epic, including OpTime, and Patient Gateway preferred
- Knowledge of healthcare operations, medical terminology, managed care, patient financial services, and applicable healthcare regulations
- Ability to work independently, exercise sound judgment, maintain confidentiality, and collaborate effectively with a multidisciplinary team
Schedule & Work Model
- Hours: 8:30 a.m.–5:00 p.m.
- Hybrid: Opportunity to work remotely 1 day per week
Benefits
At Mass General Brigham, employees have access to a comprehensive benefits package designed to support health, financial well-being, work-life balance, and professional growth.
Benefits include:
- Medical, dental, and vision coverage
- Retirement and savings programs
- Paid time off (PTO)
- Life, AD&D, and disability insurance
- Tuition assistance
- Employee Assistance Program and counseling resources
- Child and dependent care support
- Additional voluntary benefits and employee perks
Compensation
Starting pay is $22/hour, with the opportunity for a higher rate based on your individual experience and qualifications.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$19.37 - $27.71/Hourly
Grade
4
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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