Find your calling at Mercy!

The Clinical Nutrition Program Manager is responsible for facilitating the development and implementation of programs including pathways, order sets and other tools used across the continuum of care. Program Manager responsibilities include but are not limited to, educating, mentoring, and collaborating with providers and members of the clinical teams. Establishing timelines and meeting schedules required for efficient production/revision of work. As part of this work, they will act as subject matter expert for content that is evidence-based, cost-effective and maintains clinical and quality excellence. The role requires extensive collaboration across multiple departments throughout the health ministry.

As a member of the Mercy Quality and Safety team the position will often be asked to participate in the development of clinical projects throughout the Ministry.

The position is required to work with leadership to establish the timelines of their projects and meet the needs and priorities of the department and Ministry. Standard work, whenever possible, should be employed while completing tasks and agreed upon deadlines are expected to be met. To be successful in this position, will need to collaborate with various co- workers who are proficient in the design of clinical content and workflow processes into the Epic EHR working directly with the Epic build teams and clinical experts. A thorough knowledge of evidence-based practice principles is needed. He or she will also be required to effectively communicate and develop ongoing relationships with Hospital and Ministry leadership. This is essential to the safe and effective implementation of the departments work.

The role of clinical programs, pathways and other process improvement tools and their development, particularly in the world of the EHR, is an evolving field. Thus, the candidate needs to be flexible and understand that the role and responsibilities of the position will potentially be one that is evolving.

This position comes with a great deal of autonomy and all duties/responsibilities are expected to be performed in a manner consistent with our mission, values, and Mercy Service Standards.

Position Details:

Evidence-Based Practice

- Knowledgeable of evidence-based practice standards

- Exhibit competent skills related to search strategies, use of electronic databases, appraisal of literature and synthesis of evidence.

Programs and Clinical Content Development

- Facilitates development and review of programs, pathways, order sets, care plans and other clinical tools across the care continuum, along with development teams

- Insures programs, pathways, order sets, care plans and other clinical tools are evidence based where possible, reflect Mercy best practices, interdisciplinary care and optimal patient outcomes

- Design electronic health record (EHR) content in a manner that facilitates quality, efficient and cost-effective workflows

- Prepare documents of electronic health record content design in a manner consistent with departmental standard work and consumable by EHR builders.

Program and Project Leadership

- Effectively lead projects that result in improvement of overall clinical quality and excellence

- Effectively build relationships with administrative and interdisciplinary executives/leaders essential to organizational objectives

- Project manages including maintenance of development/review schedules, sub-process, meetings and deliverables

- Engages with Physician Specialty Councils and other governance structures to obtain approval for content development or changes

- Collaborates with leaders of other clinical initiatives to ensure alignment. Provides consultation and advisory service to Ministry and community departments as required

- Provides progress updates on regular cadence to leaders and governance structures as needed

- Effective communication and presentation skills and proactive self-management

- Ability to develop and work in accord with departmental standard work

- Travel 25-50%

Monitoring

- Leverages electronic reporting tools to help identify operational and clinical metrics/outcomes that measure the impact of pathways, order sets, care plans and other clinical tools.

- Identifies critical to process and critical to quality metrics for pathways, order sets, care plans and other clinical tools

- Working knowledge regarding sources of documentation in electronic health record to source metric development

- Monitors metrics related to pathways, order sets, care plans and clinical tools to identify opportunities and report opportunities to ministry and local leadership teams

- Maintains the issues list and coordinates review and prioritization of requests for break/fix or enhancements.

Implementation

- Assist in leading the ministry-wide implementation (roll-out) of programs, pathways, order sets, care plans and other clinical content tools- Leads the core implementation support team

- Acts as a change agent and employs Accelerated Implementation Methodologies

- Develops ministry-wide (roll-out) schedule

- Collaborates with Director, Talent Development to develop standardized education/training/implementation/communication plans across the ministry

- Leads teams in operationalizing the ongoing work of implementing programs, pathways, order sets, care plans and other clinical tools.

Performs Other Work Duties as Assigned  

Education: Master's in Nutritional services or another health, science, technology, or business field or equivalent work experience.
Licensure: Licensed Dietitian 
Experience: Clinical background. 3 or more years of experience in leading projects, initiatives, or clinical operations at a progressive health system/environment/hospital; Training and implementation of clinical programs across multiple disciplines; Understanding of coding, clinical documentation, and CMS guidelines. 

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.